Just to take a civilian perspective on the RMS clerking thing....
I work as an SAP Business Analyst in the civvy world. (Those of you in Logistics at the very least probably hate SAP by now
).
I am an HR and Financials Specialist.. as a result, I deal a lot with HR folks and their core business processes; and the speed in which they tend to respond to anything.
Let me tell you, Civilian HR departments (including payroll) tend to be some of the most maligned out there. Usually there are so many policies, legal requirements, reporting periods and internal/external deadlines to meet (and very few staff, relatively speaking) that even the most spirited HR associate gets a little wayward in their duties after time.
Many of them have to wait for documents from other people (employees, other departments, management, external recruiters or payroill firms, software/IT problems, etc). And much as they want to care for every case that comes up, it can be frustrating after awhile to show empathy to those you are serving when you yourself have already taken the problems of the system so personally that you yourself feel wronged by it all.
Now, in general, I've always been a bit of a go-getter, so personally I tend to get really annoyed with bureaucracy just for the sake of bureaucracy. A file sitting on one desk extra specially long and the like. But thats life. You'll get it in the civvy world just like you'll get it in the military.