This happened friday, but I work for Rogers in a call centre and I answered the call that came in and this is how the conversation went:
Me: Thank you for calling Rogers my name is ***** can I get your first and last name?
Customer: 709-555-5555
Me: and your first and last name?
Customer: I already gave that to you
Me: actually sir you gave me your phone number
Customer: Yes I know
Me: I need to get your first and last name
Customer: 709-555-5555
Me: sir that is your phone number I know need your first and last name
Customer: What do you need that for?
Me: So that I know that I have the correct account
Customer: My name is Smith
Me: Can I please have your first name?
Customer: Why?
Me: so I can confirm I have the correct account in front of me
Customer: Mike
Me: and for security purposes can I get the postal code?
(this is where things go downhill)
Customer: I live in Newfoundland we dont have postal codes!
Me: (totally flabbergasted and not knowing what to say) ummm ok sir can I get your address
Customer: I dont know let me go look it up.
after waiting 5 minutes the customer came back and gave me his address, and no this is not a newfie joke, this was an actuall conversation. I had no idea what to say when he told me that there are no postal codes in newfoundland and that he didnt know his address. total length of the call was 1hour 25 min, and all he wanted was his account balance and a cable hookup as he already had internet and home phone. Normal length of that type of call from start to finish 5-10minutes! I love my job lol