I've been trying their toll free number for a month and I'm at wits end. I am sick of their voice mail box always being full. I cannot find another number. I tried Sunlife, 17Wing and they don't have one either (or won't give it out). As it stands now, I have no medical coverage until I can gets this mess straightened out, and no way to talk to them. Any help would be appreciated.
PSHCP (NDHQ) - alternate phone numbers?
- Thread starter Tech
- Start date
Further to my last, I just noticed that their toll-free contact number in the CMP booklet does not match the one they have on the AMD(Fin CS) website. So you may want to check which one you have been using.
Hope that helps.
Booklet: 800-267-6542
source: http://www.cmp-cpm.forces.gc.ca/dgcb-dgras/ps/hd-sd/psh-rss/doc/pshcpim-mirssfp-eng.pdf
date: 01 Apr 03
Website: 800-267-0325
source: http://www.admfincs-smafinsm.forces.gc.ca/cu-cn/index-eng.asp
date: 01 Jun 08
Hope that helps.
Booklet: 800-267-6542
source: http://www.cmp-cpm.forces.gc.ca/dgcb-dgras/ps/hd-sd/psh-rss/doc/pshcpim-mirssfp-eng.pdf
date: 01 Apr 03
Website: 800-267-0325
source: http://www.admfincs-smafinsm.forces.gc.ca/cu-cn/index-eng.asp
date: 01 Jun 08
Booklet: 800-267-6542
still cannot get through on this number. mailbox is full.
Website: 800-267-0325
did get through here, but it's a different department. I left a voicemail and they called me back. The lady I spoked to was helpful and understood my frustration. She tried calling the 6542 number and she didn't get through, but she emailed and left them my info to call me back, still waiting.
PSHCP-RSSFP.questions@forces.gc.ca
sent an email that very day, still waiting for a reply.
Tks again for the info.
still cannot get through on this number. mailbox is full.
Website: 800-267-0325
did get through here, but it's a different department. I left a voicemail and they called me back. The lady I spoked to was helpful and understood my frustration. She tried calling the 6542 number and she didn't get through, but she emailed and left them my info to call me back, still waiting.
PSHCP-RSSFP.questions@forces.gc.ca
sent an email that very day, still waiting for a reply.
Tks again for the info.
- Reaction score
- 6
- Points
- 430
Does anyone have a direct way to get in touch with the folks who run PSHCP? I've received an invoice from them, saying they owe me money, however, they have yet to answer any of a half dozen emails over six months, their 1-800 number is disconnected, and the voice mail at the end of their other number is full...
(As a side note, any reservists considering activating their PSHCP, consider it carefully, I've had nothing but bad experiences... sent them a cheque with the intial $250 required... heard nothing from them... had no idea if they'd received my cheque, if I was covered, when or how they expected further payment... contacted the number I was given by my orderly room, which connected me to a SunLife representative, who in turn said they were unable to help me without my policy number.... I pointed out that I had no policy number, that was part of what I was calling about... they said again they were unable to help me, and that I should contact my unit OR... eventually did receive a letter from PSHCP, saying that my coverage was being discontinued, as I hadn't been paying my premiums... which was interesting, as they hadn't sent me a bill or even a policy number prior to that point...)
(As a side note, any reservists considering activating their PSHCP, consider it carefully, I've had nothing but bad experiences... sent them a cheque with the intial $250 required... heard nothing from them... had no idea if they'd received my cheque, if I was covered, when or how they expected further payment... contacted the number I was given by my orderly room, which connected me to a SunLife representative, who in turn said they were unable to help me without my policy number.... I pointed out that I had no policy number, that was part of what I was calling about... they said again they were unable to help me, and that I should contact my unit OR... eventually did receive a letter from PSHCP, saying that my coverage was being discontinued, as I hadn't been paying my premiums... which was interesting, as they hadn't sent me a bill or even a policy number prior to that point...)
- Reaction score
- 0
- Points
- 210
PSHCP General Inquiries 1-800-267-6542
Did you see your cheque cashed? They will not send a receipt. You are expected to send the premiums once every quarter.
If there were any errors on your initial application, the whole thing would have been sent back to your OR.
Did you see your cheque cashed? They will not send a receipt. You are expected to send the premiums once every quarter.
If there were any errors on your initial application, the whole thing would have been sent back to your OR.
- Reaction score
- 6
- Points
- 430
Cheque was cashed, however, could not make any further payments, claims or inquiries due to the fact they never provided me with a policy number.
Either way, will not be reactivating in the future, as I've got health insurance civi side now.
The number you provided is the same one on the invoice, doesn't work for me, call cannot be completed as dialed.
Either way, will not be reactivating in the future, as I've got health insurance civi side now.
The number you provided is the same one on the invoice, doesn't work for me, call cannot be completed as dialed.
- Reaction score
- 0
- Points
- 110
I just dialed the #.
It works.
FWIW, I've had nothing but good things to say about PHSCP.
The ONLY FIASCO that I experienced, was that while on MATA/PATA, I was oblivious of the ramifications of a Class B <180 upon return, and BY TWO WEEKS missed the cut-off, ending in me having to pay the full rate of $90/month or whatever it was for the duration of my Class B
. If only I knew, or someone offered some guidance, I would've cut my lve short had a B >180. Sigh...live and learn.
I remember someone suggesting that I could 'somehow' get those monies reimbursed after I paid it all out, but didn't follow up on that. Anybody have a clue what that's referring to?
It works.
FWIW, I've had nothing but good things to say about PHSCP.
The ONLY FIASCO that I experienced, was that while on MATA/PATA, I was oblivious of the ramifications of a Class B <180 upon return, and BY TWO WEEKS missed the cut-off, ending in me having to pay the full rate of $90/month or whatever it was for the duration of my Class B
. If only I knew, or someone offered some guidance, I would've cut my lve short had a B >180. Sigh...live and learn.I remember someone suggesting that I could 'somehow' get those monies reimbursed after I paid it all out, but didn't follow up on that. Anybody have a clue what that's referring to?
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