I have no idea if this is the fix you are looking for. But I had the fortune of actually talking to someone at G6 who was very helpfull.
I wanted more access to the internet on the DWAN, he told me to go into "add a program" and then go to the bottom and install "IACCESS", it worked great, now I can get access to MAP Quest (which is useful to military pers) and other sites like personal e-mail.
Hope it helps.