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Veterans Affairs Canada - have they lost their way?

They're completely lost...in a maze of bureaucracy.

First there was VAC, then the Bureau of Pensions Advocates to deal with VAC mismanagement (it's sad that the appeal process has become an expected part of the disability claim process), now there's to be an Ombudsman to watch over the entire mess.

There are many people receiving money and earning wages on the backs and suffering of wounded soldiers- it's just not the soldiers themselves. 

When you have watchdogs guarding your watchdogs, you just know that something is wrong.

And,  IMHO, it's just starting- the problems with the New Charter are just beginning to crop up. 

For example- with the lump sum award- how are they going to figure things out if a disabiity worsens over time.  Under the old system, the amount of disability income could increase or decrease according to the extent of the disability at any given time. This, of course, never happened- nothing is ever easy with VAC- but, with a monthly payment, it was expected that there could be temporary high assessments and changes in payouts based on changes in levels of disability.

How will this happen with the lump sum awards?  VAC has already recognized the problem, I think, because many people are now being told that, while their claims have been accepted,  the award entitlements will not be granted until their conditions have stabilized and
treatment is complete.

Sounds fair, except that, in many cases, this may not happen for years.  A lot of financial damage and debt can be incurred while military personnel are waiting for VAC to determine if it is the right time for the money to be awarded.

One other thing I've noticed in my dealings with others is that it sometimes seems that the most disabled are getting the lowest payouts from VAC.  Those who have had their LTD benefits extended past the normal 24 months upon release- indicating a high level of disability as the insurance company won't easily extend benefits past the 24 months (being an insurance company and all)- are coming back with disability assessments from VAC in the very low range- 10% or less.

Anybody else dealing with this seeming paradox?  SISIP assesses you as totally disabled, and VAC as %10 or minimally disabled?

It seems quite odd. 

I have noticed that these low assessments tend to occur with cases that deal with neurological problems-brain damage, nerve damage etc, and assessments for these things have always been difficult- there are (were I should maybe say, they seem to be improving) fewer VAC guidelines and standards for assessing neurological problems than for the more common muscle and joint problems that occur in the military.

However, I have begun to wonder if the low assessments have anything to do with the fact that VAC knows that SISIP is paying for the care of these veterans, and simply does not want to offer disability money that they know, with the clawback policy as it currently is, will simply go straight into the coffers of the insurance company.

Is that a little bit too much of a conspiracy theory?  Just my ramblings...but it's something to think about.

Bren

 
battleaxe, you make some excellent points. I am aware of a similar case as you describe - a soldier waiting for a body part shot off to regrow so that he can be assessed by VAC and possibly get some dollars under the new Charter. I am still checking it out, but my understanding, as previously posted, the Veteran's Ombudsman, will not in his terms of reference, be able to look at disability awards, the process, and the appeals. What the duties will be after that is taken out of the equation, remains to be seen. Might be a figurehead with a budget. Still checking.
I have always stated that the definition of a Veteran was changed only to accommodate a government department and the public service jobs therein. The WWI vets were gone, WWII and Korea Vets were going fast, there was not a vast inventory of Vets left to "serve". So VAC could be downsized. Then a brilliant mind saw the light. Lets make everyone in the military, past and present, Reg and Res a Vet (they left out Cadets, but watch and shoot). We would have a enormous inventory to justify our existence. And so it was done. The government PR on this was of course, Wow look what a great government we are, we are looking after our Vets because we honor them, respect them, and know it is our duty as a government, representing all the citizens of Canada to ensure their sacrifice is acknowledged.
Yes it is really sad that when you deal with VAC on your claim, you can almost guarantee that the VAC Pension Officer will tell you that you will have to appeal. An do not ever forget, that in your claim you will have medical evidence from medical doctors (General Practitioners and Specialists), therapists, etc. Your medical evidence will be analyzed by staff, and at the appeal stage by VAC personnel who ARE NOT medical practitioners. Oh, there may be a VAC MD or Nurse who does an assessment, but not when the assessment goes for entitlement or to any level of appeal. So again we have non medical practitioners over ruling LICENCED medical practitioners. Do you not wonder why something is rotten at VAC? And you are correct. If the assessment/entitlement was done with some level of honesty, integrity and the benefit of the doubt to the Vet (as it is supposed to be), there would be jobs lost. But, we cannot cut jobs at VAC can we. The whole purpose of making everyone and their uncle a Vet was to preserve jobs and a method of operation to justify the jobs.

Rifleman62 You must take caution with your tone.
 
Rifleman62 said:
I am still checking it out, but my understanding, as previously posted, the Veteran's Ombudsman, will not in his terms of reference, be able to look at disability awards, the process, and the appeals. What the duties will be after that is taken out of the equation, remains to be seen.

I'll be checking this out as well.  If he has no say in disability awards, the VAC process, and the appeals system- there will be little need for an Ombudsman- as the majority of the problems with the whole VAC process is about these very things.
Actually, what other problems could there be?

Bren
 
Odd
there is absolutely nothing about an Ombudsman
past /present or future
on Veterans Affairs Canada Web page ??

www.vac-acc.gc.ca/general/
 
It's in the works. The Standing Committee on Veterans Affairs brought the idea to Parliament just last month.

http://cmte.parl.gc.ca/cmte/CommitteePublication.aspx?SourceId=193800

It's funny that there is nothing on the VAC website about it.  They're probably in denial.

And this thought just popped into my head (so, I'll be looking into it later but thought I'd ask now), who will an eventual Ombudsman work for? Where in the grand scheme of things will he sit on an organizational chart (if the position is every created)?

Many feel that Bureau of Pensions Advocates lawyers are in a position of conflict because they fall within VAC.  An Ombudsman will, IMO, have to have a clear separation from VAC itself if he/she is to be seen as a true advocate and to have credibility.

I'm sure they're all busy working these things out.  Just hope they don't take too long about it.

Bren

 
A Bit lengthy. Here is the only info I have. They are extracts. I do not know where the news people got their info. May be speculation on their part. May be from questions they asked at a press conference. At the bottom, the history of this affair. Do not expect VAC to go all out producing this. It will take time – 2/3 years??? Kicking and screaming.

Speaking notes for The Honourable Greg Thompson, PC, MP Minister of Veterans Affairs to the Armed Forces Electronics and Communications Association Ottawa Chapter PD Luncheon
Ottawa, Ontario. December 5, 2006

And, at the same time, our new government is working on other initiatives to better the lives of our Veterans.
Two of the key initiatives are a Veterans Bill of Rights and a Veterans Ombudsman. Both were promises we made in the last election, and we are committed to delivering on them.
A Bill of Rights will ensure that our Veterans are always treated with the respect and dignity they've earned.
This Bill of Rights will not be a long, drawn out paper. Instead, it will be a clear, concise and comprehensive document that demonstrates our Veterans have their country's full support.
Appointing an Ombudsman, meanwhile, will help make sure we keep the faith and trust of the Veterans we serve. It is important that we build on the relationship here with Veterans and those who feel the system is not meeting their needs.
I know the men and women at Veterans Affairs are committed to this.
In fact, according to client satisfaction surveys, 84 per cent of our clients are satisfied with the service they receive from Veterans Affairs. And, with an ombudsman, we will do even better.

Speaking Notes for The Honourable Greg Thompson, P.C., M.P. Minister of Veterans Affairs Appearance before The Standing Committee on Veterans Affairs Concerning Bill of Rights
Ottawa, ON. February 20, 2007

I realize that this Committee has recently devoted considerable time to the study of the Veterans Ombudsman. I am delighted to tell you today that I am awaiting the recommendations of the Committee on this important issue.
Today, however, I would like to discuss the Bill of Rights.
As Members of Parliament, we receive calls from those who feel that they have not been treated fairly or in a respectful manner by the federal government. Those calls could have come from our Veterans who felt that they did not receive benefits to which they may have been entitled.
That's why, we promised, during the last federal election, to establish a Veterans Bill of Rights, a Bill of Rights that will ensure that our Veterans are always treated with the respect and dignity they've earned.
The Committee has been briefed by Department officials on the work that they have done over the past year.
In plain language, in a visible and transparent manner, a Veterans Bill of Rights will reaffirm our unceasing commitment to treat them with respect, dignity, fairness and courtesy.
I also believe that the Veterans Bill of Rights is very timely because it will support the implementation of the New Veterans Charter.
As we well know, the new Charter is a comprehensive package of programs that is designed to provide younger Veterans and their families with the means to make a successful transition to civilian life.
Today, as we better understand the more complex needs of our clients, their confidence in our programs is especially critical.
I believe that the Veterans Bill of Rights will serve to reassure those clients that the Department is there for them.
The Bill of Rights will provide Veterans with an additional mechanism to ensure that their needs are being met and they will have an opportunity to take a complaint to an Ombudsman if their rights are not upheld.

NEWS RELEASE
VETERANS AFFAIRS COMMITTEE TABLES REPORT TO PARLIAMENT CALLING FOR THE CREATION OF A VETERANS OMBUDSMAN

"I’m proud to announce the tabling of a report produced by the Veterans Affairs Committee calling for the creation of a Veterans Ombudsman,” said Rob Anders, MP for Calgary West and Committee Chair. "The tabling of this report is a testimony of how parliamentarians can work together.”
Ottawa, February 22, 2007 - Today, the House of Commons Standing Committee on Veterans Affairs tabled in Parliament a report entitled “A Helping Hand for Veterans: Mandate for a Veterans Ombudsman.” The Committee began its study in Spring 2006 in order to contribute to the development of the mandate of the Veterans Ombudsman, which the government intends to create along with a Veterans Bill of Rights.
The Committee’s report recommends that the Veterans Ombudsman should have the mandate to review all issues pertaining to the care and support of all Veterans, their families, and any client of the Department of Veterans Affairs. It also recommends that the Veterans Ombudsman should have all the powers, resources, and staff necessary to carry out the mandate in an independent and impartial fashion. The Committee calls for a Veterans Ombudsman who reports to Parliament with the same powers and responsibilities as other Parliamentary Ombudsmen such as the Privacy Commissioner, the Commissioner for Official Languages, and the Information Commissioner.
Over the years, many veterans and others have argued in favour of an Ombudsman focussed only on Veteran’s issues. As an independent and impartial third party, a Veterans Ombudsman could investigate complaints concerning the processing of applications for disability compensation or the delivery of Veterans services and propose ways to settle disputes. The Committee heard testimony from a broad spectrum of Veterans groups, individual Veterans, and officials and believes that its recommendations will ensure an effective and independent Veterans Ombudsman who will meet the needs of Veterans.
Questions remain about how much teeth the new veterans ombudsman will actually have, but that did not prevent Flaherty from evoking the legacy of the historic First World War battle of Vimy Ridge in the French countryside, where 3,500 Canadian soldiers were killed driving German forces from the trenches - the moment that historians say marked Canada's coming of age as a sovereign country.
"In proposing these measures, we are ever mindful of the torch being passed from yesterday's veterans to today's heroes," Flaherty said in his budget speech.

Link to A Helping Hand for Veterans: Mandate for a Veterans Ombudsman:
http://cmte.parl.gc.ca/cmte/CommitteePublication.aspx?SourceId=194500

Committee urges creation of military-vet ombudsman. Updated Thu. Feb. 22 2007 11:07 AM ET Canadian Press

OTTAWA -- A Commons committee is calling on the federal government to break new ground by appointing an ombudsman for military veterans as quickly as possible.
An ombudsman would give veterans a much-need advocate to help them obtain the best services possible, committee chairman Rob Anders said Thursday, adding Canada will be a "pioneer'' once it appoints a veterans' ombudsman.
Veterans in many countries have access to an ombudsman to help them obtain benefits and services they're denied because of misunderstandings, bureaucratic delays, or lack of information, Anders said.
A specialist is needed to help veterans negotiate the complex legislation governing disability benefits and regulations concerning access to programs and services, he wrote.
"Veterans often do need help to get what they need,'' Anders, a Conservative MP from Calgary, wrote in a 27-page report entitled A Helping Hand for Veterans: Mandate for a Veterans' Ombudsman.
"Canadian veterans should not be denied access to the help of an ombudsman because there is no such office with a country-wide mandate dealing with federal government programs and services. It is time to fill the void by appointing an independent, impartial, and effective veterans' ombudsman.''
The all-party committee was unanimous in its conclusions, tabling 22 recommendations on the issue in Parliament on Thursday.
The report says the veterans' ombudsman should be appointed for five-year terms and report to Parliament annually.
The ombudsman's mandate would include oversight of "all issues pertaining to the care, support and benefits'' of veterans and their families.
"An ombudsman would give our veterans an advocate,'' Anders wrote.”Someone to help them obtain the best services possible.''
The position, the first recommendation of the newly created committee, would not replace the Veterans Appeal and Review Board.

Mike Blanchfield, CanWest News Service (Ottawa Citizen) Published: Monday, March 19, 2007.

The budget earmarked $19 million to establish an ombudsman who will report to the minister of veterans affairs, and another $20 million in subsequent years, to ensure the system lives up to a new Veterans Bill of Rights that entrenches respect and dignity for veterans and their families.
The new veterans' ombudsman attempts to close a loophole that previously excluded modern-day troops from seeking redress from the military after they had left the Forces. The Canadian Forces has its own ombudsman to whom active members of the military can turn, and who has periodically investigated veterans' issues after receiving special permission.
But many critics, including the first Canadian Forces ombudsman, Andre Marin, have repeatedly called for the creation of a separate ombudsman for veterans to address concerns of a group many say has fallen though the cracks.
The new veterans' watchdog will still lack some of the bite of his military counterpart: the office will not have the power to make enforceable rulings, and will offer only recommendations to the minister of veteran’s affairs on how to correct problems that its investigations uncover.
Moreover, the new ombudsman will not have the authority to overturn rulings by the Veterans Review and Appeal Board, the final arbiter of all complaints involving the particular benefits of individual veterans.

Past History:
National Council of Veteran Associations supports Veterans' Ombudsman

http://www.newswire.ca/en/releases/archive/March2007/20/c4650.html

 
Rifleman62: Your advocate sounds like a real wimp. I've been dealing with DVA since 1956, and have gone through many reviews,what you get depends a lot on your advocate. never got to review with out one, and one you trust. They get a bit bent out of shape when you want a new advocate. I remember about 30 years ago at a review with two old biddys from PEI who thought that Saskatoon in November was the end of the known world. The said ,very condescendingly that they would recommend a MODEST increase in my hearing pension  The advocate wrote 5% and then spent 15 minutes telling why it should at least be 25%. Much the same thing for my injury. Got 45% retro for a Year. The wife and I had a nice trip to Mexico.My biggest bitch with DVA now is the fact that I live in a small town 100 Click from the city. So I have t call a call centre in Winnipeg when I need a counselor and almost never get to speak with any one who knows my case. I have to drive to the city to see a counselor and that is not medical travel, so I cant get milage.By the way the have to give you a dif advocate if you dont like the first one Old Rceme
 
Old RCEME,

Possibly. The first level appeal Advocate surprised the heck out of me, when Mr Self Important (one of the Board, retired Air Force), said well advocate what do you want, or words to that effect. My Advocate said 1%. That floored me. He never discused it with me before hand. This was my first appeal, and I did not know what to expect. Two broken feet = 1% each!!! Unfortunately the advocate has been around a long time. His heart is in the right place, but I think he gets intimidated, especially by Mr Self Important, who must like our city - he visits a lot.
The Advocate at PEI sounds worn out. I was absolutely shocked what he produced  from Nov to Feb for the final appeal.  Several pages triple spaced, no thrust, no gonads, no nothing. A lousy piece of staff work that a new OCdt could produce with a minimum of prodding. Not happy.The only reason I know what he produced is I asked him this week for an electronic copy of the appeal. 29 Mar is dooms day. I have spoken to him many times plus at least 10 emails. My last email said " I  have spoken to you several times, as well as writing to you on several occasions with regard to ...... Please amend the appeal to reflect this.
 
It would be interesting to find out how the Advocates at VAC are assessed for their annual PER. I am not exactly sure the relationship re VAC/Bureau of Pension Advocates, other than they are supposed to be separate entities. But optics - their office is co-located with VAC amongst other things. When I worked for the Federal Business Development Bank, my PER was based mainly on how many loans I completed. What is the criteria for Pension Advocates. I am not saying that their PER is based on how "successful - and in whose eyes" their case load is. I do not think there is collusion, but there has to be some conflict of interest. Would be interesting to find out.
All the personnel that I have dealt with a VAC were very good people trying to help. With every organization, some are better in their jobs than others. I think VAC personnel are trying to do their best, but are stuck with VAC Bureaucracy, which is, at its core  the ethos of bureaucracy: incompetence combined with a refusal to see a problem, admit responsibility or to undertake remedial action. It must be bad for the employees moral. They are probably just as frustrated as we are. All too often, we hear they understand our ethos of suck it up buttercup, all too often they know we will have to appeal. So where is the problem at VAC? One department has to be Entitlements. The Assessment dept is also there to some degree. The composition, experience (including lack of military, and specifically lack of combat arms experience) of Appeal Boards absolutely, and positively.
This is what I got, word for word, from my query to the Advocate in PEI when I asked him what exactly VAC requires before an Appeal Board:

"There is no manual.  The preparation of a case before this tribunal would more or less follow the same process as civilian trials or cases--evidence is gathered, as best as is possible in each individual case, to show that the client has a right to such and such a remedy, which in our case, is a disability pension.  In our system the applicant has the burden of showing that his disability is probably service-related and the evidence must establish this.  That is the burden of proof.  In that burden assistance is obtained from the applicable legislation which requires the Board to (1) accept uncontradicted evidence that is credible (2) draw from the evidence and circumstances of the case every reasonable inference in favour of the applicant and (3) in weighing the evidence, resolve any doubt in favour of the applicant.  The advocate reviews the case and the grounds given for a refusal of a pension or for giving only partial entitlement, and advises the client as to the evidence that would assist in addressing those grounds and in establishing a probable case.  The applicant obtains this evidence (with the assistance of the advocate if needed) and the case proceeds when the evidence is obtained.  Naturally, the better the evidence the better the chance of proving the case.  However, many times all the evidence is not obtainable for whatever reason and the case proceeds on what already exists on the record.  Sometimes no additional evidence is required; the case proceeds on what has already been put forward and the argument is made that the lower decision-maker simply made the wrong decision based on that evidence. That's it in a nutshell."

Some interesting choice of words. Do you think this is the way that VAC at any level operates?
 
Perhaps anyone considered for a position at VAC should have to undergo a few months "OJT" in a military capacity, just so they fully grasp the actualities of what military daily life and work entails.

Being in contact with quite a few pers working in VAC, each one with prior military service speaks of their frustration level at work. Not because of the 'work-related' frustrations, but of continually overhearing inaccurate statements of whether something is "service related," debates over same, and a bunch of co-workers who are making decisions (often wrongly) about whether something is or is not service-related. They are frustrated that those who have never had the honour of wearing this country's uniform are making decisions about what injuries can possibly occur while one wears that uniform. 

Yep, it's one big vast beaurcray, where people who have never done your job (for the overwhelming majority of them) get to tell you tell you what can/or can't happen to you while performing that job. The general assumption is that whoever applies IS trying to scam the system.
 
super post
Yep, it's one big vast beaurcray, where people who have never done your job (for the overwhelming majority of them) get to tell you tell you what can/or can't happen to you while performing that job. The general assumption is that whoever applies IS trying to scam the system.[/i\\

When I first posted this item I thought it was "just me" - then my first Email (not post) was exactly what you just saif - in different words - from a senior person over at VAC .Said "worst years of his life"
The big question now is
we have a problem (not just me)
what can be done about it - VAC picks us off one at a time


 
gordjenkins said:
what can be done about it - VAC picks us off one at a time

Gord, this to my mind all most the same as the TV commercial in which they try to figure out how the center of the Cadburry bar is filled. There are a multitude of "official and non official" organizations that I have seen all complaining or bitching about this issue. A couple will not even talk to each other, others are fed with others. And it is questionable if some are actually veterans organizations anymore. Beginning the list with Royal Canadian Legion, Regimental Associations, Army Navy Air Force Association, Peacekeepers Association, War Amps, Korean War Veterans.......... and until WE all can come to form some sort of consensus then yes it is a one by one battle.

For your interest:

The Voice of VAC: http://www.vac-acc.gc.ca/general/sub.cfm?source=salute/july2004/voice

Veterans Voice: http://www.VeteranVoice.info/ (THE BEST SITE AROUND FOR VETERAN INFORMATION ISSUSES)

Librarian,
yes it is the same here. Four in this office who should all be awarded some sort of commendation for service beyond the call of duty just for putting up with the daily trials and tribulations.


 
As with anything involving DND/VAC,  often the best and fastest way to get anything done and resolved, it seems, is to get the media involved.

I haven't gone a month in the last year without seeing something about the poor treatment of veterans in the paper or on the news.

Does it help at all? This is what I want to know from those who have managed to get their stories into the media.

For those in the east who can tune into Global Maritimes- there's another service member trying tonight...Michele Mischler will be doing a story tonight (6 and 11 p.m.) about a pilot who has become disabled due to a fall and who is having a nightmare of a time with VAC.

FYI.

Bren
 
Battleaxe,

  I don't think it helps at all currently. The reason is that most all the media spot lights on DVA issues are from what I see as very weak arguments and questionably claims. What we need in the media is the most disturbing claims to get attention so the public is shocked. Those questionable claims may be valid but they are in the grey zone and Joe public cant understand or just sees it as a non issue. A claim that has eroded our credability as DVA claimants is the Agent Orange claim which has been shown at every turn to be without merit.
  Possibly some of the big claims are not getting action due to the quick response by DVA to accept the claim once it potentially goes to the media. I don't know just a thought.

We need DVA to fix the problem they created when they accepted DVA claims while still serving for non combat related injuries. That is the issue that has driven the feeding frenzy for DVA money be it just or not. IMHO that has been the problem all along and it needs to be repelled and fast. 
 
Excuse me, 3rd Horseman, but it is not your place to reject the Agent Orange situation... I guess that will be up to the Canadian Court system or the Minister of Veterans Affairs.... btw, the DVA problems have  been evident for a very long time....  DVA has been rejecting claims for many many years... I am sure others can vouch for that.
 
3rd Horseman said:
Battleaxe,

    We need DVA to fix the problem they created when they accepted DVA claims while still serving for non combat related injuries. That is the issue that has driven the feeding frenzy for DVA money be it just or not. IMHO that has been the problem all along and it needs to be repelled and fast.   

3rd,

I'm just going to ask for clarification here on whether you have an issue with people getting DVA pensions while still serving or if you think they should only be compensated if they are injured in a combat role.

On the first point, and this is my opinion only (I don't expect it to be a popular one, really), I think the decision to offer monthly disability pensions to still serving members was a bad decision.  "Feeding frenzy" is indeed an apt description for what transpired after that policy was implemented.
(That policy has changed- many are still in under the old policy, however).
The policy undermines the credibility of the whole program- many people will (and do) argue that people who are able to work full time, and draw full benefits (ie, do not suffer financially from their disability) have no right to disability compensation.  The public will have a hard time buying it- and with all of these cases being brought to the media- they will be weighing in on the issue.  I've seen civilians on this website already asking those very questions in the past.
The policy also causes problems within the workplace.  It has created a working environment where some people do less work (due to employment limitations) for more money (wages + DVA pension).  Not good for morale.
My opinion only- disability compensation/pension should be a release issue- offered only upon release-when the disability could have financial implications and affect future employability. 

As for the non-combat issue- I'd just like to add  something. 

Would it be appropriate to think of DVA as the military's version of Workers' Compensation? 

For most workers in the civilian world, if one is injured on the job- no matter what the job- they are compensated for their injuries (medical benefits and non-economic loss payouts similar to our current DVA lump sum benefit).

Just an example:  http://www.hrsdc.gc.ca/asp/gateway.asp?hr=/en/lp/lo/fwcs/guide.shtml&hs=fxf.

In the CF, we don't qualify for any of the provincial Workers' Comp programs or any of the benefits under the the Government Employees Compensation Act.

All that military personnel-irregardless of trade or element- have for work-related disabiity compensation is VAC. All military personnel should have access to the programs and benefits it provides. This puts everyone in the CF at least on par with what other government workers (who are further from anything combat related than even many Air Force or Navy personnel) are offered for injury compensation.

Any thoughts?

Bren
 
Battleaxe,

    You make good points. To fully detail my position it is important to understand the moneys received by the injured. I think we all make a mistake and erode our cases when we call DVA a pension for disability. It is a Gift of Canada for pain and suffering....not a disability pension. That being said my understanding of the plan we are under is three pots of money as follows:
DVA - Pain and suffering
SISIP LTD - Economic loss
CPP - Disability Economic loss

  I agree with you and my position was that I don't support pain and suffering grants ie DVA pension to serving members who are not injured in combat. Non combat injuries should be dealt with though the normal work accident system and if one is still fully employed then the compensation money kicks in on retirement like in the past. Now the new system is not fully clear yet as it is ever changing. I am not fully clear on the new plan so I stand to be corrected on the new vets charter. I did not think we needed a new vets charter that changed the compensation what we needed was the Government to change SISIP LTD that in my opinion was the location of the issue.
  You are right the inequity in a fully employed person getting a top of pay is not good and I don't support it. For an actual example... top incentive Capt at 85% DVA still full time serving one makes more than the Base Comd (ALA yr 2000). For a wounded soldier in action that can be accepted but not for a sports accident IMHO.
  The plan changed in 99 when all could claim the DVA money while serving, I liked that before 99 only the SDA injuries got the money it kinda made it special for the war wounded.

  Correct me if I'm wrong BA but the link you gave for non eco payments for the injured don't actually pay non economic injuries if you are getting full pay. They just cover the medical .

  In conclusion I think that the old DVA system was just fine less the payments for non combat injury. I think LTD SISP is the problem and it was not overhauled when the DVA charter was, that will prove to be a mistake IMHO.
 
The story battleaxe posted:

Injured ex-pilot fighting for help from Veterans Affairs

Andre Daoust is tired of waiting.
More than a year after the 45-year-old Dartmouth man slipped on black ice and severely injured his knee while at work, Veterans Affairs Canada still hasn't approved his disability pension.
The former air force pilot, who can't fly or even drive now, and walks with a cane, said Monday he has been corresponding with the federal department for months without results.
In fact, Veterans Affairs initially approved his claim but then sent him a letter "denying everything," Mr. Daoust said. He said he has done everything he can to prove that his injury is legitimate so he can get financial support.
But after submitting all the paperwork the government requested - including results from MRI scans and documents proving that the fall happened at work - he's still fighting.
"I think what it is, is there's a lot of money involved and they're just trying to back away from everything," he said.
When Mr. Daoust slipped and fell in December 2005, his "left leg bent inwards," he said, causing his left knee to swell up in "extreme pain." He went back to work but not only did the pain persist in his left knee but his compensating "right knee started to hurt" and his back started to suffer a couple of months later.
Subsequently, his doctor put him on sick leave and he has been off work ever since.
Mr. Daoust said doctors diagnosed a Baker's cyst in his left knee, bone discolouration in his right knee and displaced discs in his lower back.
"I have had an assessment done . . . on things that have to be done to the house such as a walk-in shower, a banister to the steps outside, bars for the tub and bars for the toilet," Mr. Daoust said. "Nothing was ever done and that was months and months ago."
Beverly Daoust said she and her husband call Veterans Affairs every day for an update but "they will not call us back."
Mr. Daoust has already received some financial help for hearing problems resulting from a poor flying helmet and for post-traumatic stress disorder after the September 1998 crash of Swissair Flight 111 off Peggys Cove.
"This has nothing to do with those issues; this is a bad fall at work," Ms. Daoust said. "The man is 45 and crippled.
"Andre used to speed-walk every day, bike and we used to go dancing," she said. "Now he's lucky to get into a shower or walk to the van with my assistance and with a cane."
Mr. Daoust, who completed two UN tours in Haiti, is being released from the military in October because of his medical disabilities, she said.
Peter Stoffer, the NDP MP for Sackville-Eastern Shore, called Mr. Daoust's situation "an absolute disgrace."
"He's proven his case over and over again," Mr. Stoffer said Monday night. "He suffered an injury in the line of duty, that injury has caused him tremendous problems, he's done everything the DVA has asked him to."
Mr. Stoffer said he has gone to Veterans Affairs Minister Greg Thompson on behalf of Mr. Daoust.
A spokesperson for Veterans Affairs Canada could not be reached Monday night.

 
As with anything involving DND/VAC,  often the best and fastest way to get anything done and resolved, it seems, is to get the media involved.

Anyone thought about this approach
and
better still
got any media contacts??
 
Rifleman62 said:
and for post-traumatic stress disorder after the September 1998 crash of Swissair Flight 111 off Peggys Cove.

  Gordjenkins,

  The media is a help but you have to pick the right fight to be taken seriously.
    In the case above I might suggest that this line I have separated from the main text is possibly a red flag to DVA.
  In this case detailed by Battleaxe should most of these issues not be covered by SISIP LTD? DVA is not a disability pension it is a Gift of Canada for pain and suffering. I hope that it will fall in place in time for this guy if he proves his case but the immediate medical needs he has should be covered by CF medical system and once out with loss of income SISIP LTD. Just by the nature of the beast (DVA) it will take longer to get and should not be relied upon to be an instant issue if you are still serving because other systems are supposed to take care of those needs.
 
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